Shoppers
What's your return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, with no visible signs of wear (makeup, perfume, damage).
To start a return, go to the Returns Portal.
At checkout you have the option to buy Free Unlimited Returns for $1.98 and the return shipping label is covered by Redo. If you choose not to purchase the Redo Return assurance, you are liable for the cost of the return shipping.
In the Returns Portal, you will receive a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@brie.co.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like Handbags and accessories.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@brie.co.
Your satisfaction is our priority. If for any reason you're not completely satisfied with your purchase, you can return items within 14 days from the delivery date. Enjoy free unlimited returns for just $1.98 at checkout through our third-party partner, Redo. If you choose not to use Redo and toggle the return option off, you will be responsible for the full cost of the return shipping label.
Refund Requirements:
To qualify for a refund, all items must be returned in their original condition.
A restocking fee of $1.49 applies to all returned items.
Original shipping charges are non-refundable.
Please note that final sale items and all lots are not eligible for return.
Discounts and promotions are not reimbursed
Please ensure that all returns go through our official return system. Returns received without following the proper return protocol will not be eligible for a refund or exchange. To initiate a return or exchange, please use our return portal.
Why should I shop at Brie?
Brie is the first platform of its kind! Your purchases and donations support incredible causes and charities, plant trees, cleanup plastic, offset CO2 all while helping to keep clothing out of landfills and reduce pollution and water waste.
Where do you ship?
Brie currently ships only within the United States, excluding Hawaii, Alaska, and Puerto Rico. We hope to begin offering shipping to those States and Canada in the near future.
How much does shipping cost?
We are happy to offer free shipping on all orders over $69. Orders that do not meet the limit will incur a charge of $10.99.
How long does shipping take?
Brie typically processes orders within 2 days. After your package ships, it takes about 3-8 business days to arrive. If your order is placed on a Friday after 11am EST the goods will not ship until after the weekend, regardless of expedited shipping method.
Note: We do not process or ship any orders on Saturdays, Sundays, or on the following holidays:
- New Year’s Eve
- New Year’s Day
- Martin Luther King, Jr. Day
- President’s Day
- Memorial Day
- Independence Day
- Labor Day
- Religious Holidays
- Thanksgiving Day
- Christmas Eve
- Christmas
Delivery can be subject to weather delays.
Why did an item disappear from my cart or at checkout?
Just a heads up, we operate on a first-come, first-served basis, and each item is unique - we don't do holds at the moment. So, if you noticed an item missing from your cart or at checkout, it simply means that it found a new home and has been sold.
Is it possible to use multiple promo codes at checkout?
You can use one promo code per order.
Can I make changes to my order after it has been placed?
All orders are processed and completed as quickly as possible. If there is a modification request or need to cancel an order, please contact us as soon as possible after placing your order. We cannot guarantee that your changes or modifications will be granted, we will do our best to accommodate your request.
What is Brie’s Authentication Guarantee?
Brie's authenticity and quality experts carefully examine each item we list. Should you ever have any concerns about the authenticity of the product you ordered, please get in touch with us at hi@brie.co. We have a zero-tolerance policy towards replicas. If the item turns out to be unauthentic, we will issue a full refund.
What happens if my item arrives damaged or not as described?
We work hard to inspect each item to maintain the highest quality standards and list the items as accurately as possible. However, some things may occasionally slip through the cracks. Please get in touch with us immediately upon opening your package to resolve the issue directly.
What do I need to know about Sizing?
Due to the variety of brands featured on Brie, sizes may vary. We advise consulting the brand's website for precise fitting information, especially if you're unfamiliar with the brand. While we uphold rigorous quality standards, slight stretching or shrinking may occur in some items, potentially affecting fit. For detailed measurements, please refer to the item descriptions.
What are the different item conditions?
At Brie, we prioritize quality in our secondhand offerings. Each item undergoes thorough inspection by our team to ensure it meets our high standards.You can trust that we do not showcase items with noticeable signs of wear, ensuring a shopping journey for our customers.
- New With Tags: This item is brand new, never worn or used.
- Like New: This item is in superb condition, showing minimal to no signs of previous use.
- Good:This item is without significant flaws but may display minor indications of wear or use, such as slight fading or pilling in specific areas like knees, seams, and hems. Additionally, hardware may exhibit minor scratches.
- Fair: Despite being previously worn, this item remains in satisfactory condition with minimal signs of wear, including up to two small holes, light pilling, fading, or stains. Should an item not meet our listed condition, please don't hesitate to reach out to our support team – we're here to assist you.
What is the accepted form of payment?
We accept Visa, Mastercard, Discover, American Express, Diners, JCB, China UnionPay cards or debit cards. We are unable to accept checks, money orders.